Widerrufsrecht

We have the EU 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@yug.to. Please note that returns will need to be sent to the following address: Brian Meyer, Löwestr. 11, 10249 Berlin.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1. Returns for orders from Germany and items above 150€ are free and will be paid by Yugto.

2. For items above 150€ and outside of Germany, we will cover the delivery fee only to the same amount as for a order in Germany. 

3. For items under 150€, we will deduct the delivery price from the refund by the listed amount provided by DHL.

You can always contact us for any return question at contact@yug.to.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We take pictures and videos of every product, before sending it out, to ensure an honest process. In the case of fraud, we will not hesitate to go against it legally.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or customized kimonos.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@yug.to.